Vertex GPS™ Patient Support Specialists now have extended hours!
Specialists are available between 8 AM and 8 PM ET Monday through Thursday, and between 8 AM and 7 PM ET on Fridays.
Call or text your specialist at 1-877-752-5933 (press 2 for calls).1-877-752-5933 (press 2 for calls).
My passion for public health is one of the reasons why I became a Patient Support Specialist. Working with patients means that I am able to help provide access to treatment in a timely manner and also continue to provide product support throughout their treatment. In my experience, the process starts with building a strong relationship with patients, their families, and their care team.
It’s really important for me to find a balance between work and finding time to care for myself. For me, yoga is an essential part of my day that keeps me going.
My favorite part of being a Patient Support Specialist is listening. I’m so lucky to hear from the GPS community firsthand.
Every patient or caregiver’s story is different. And when a patient shares a piece of their life with me, I have it in the back of my mind whenever I interact with them.
Whether it’s a call, e-mail, text message, or even sending a birthday card, we are constantly improving the way we communicate with patients and caregivers. I try to stay in touch with my patients throughout the year so they know I am here to help them stay on track with their Vertex medicine. Patient Support Specialists like me are only a call, e-mail or text message away.
Music. I feel like I’m always listening to music. There’s nothing better than discovering new music or when you shuffle a playlist and the perfect song comes on.
That’s a tough question! Here in Boston we are lucky enough to experience all 4 seasons. Fall in New England is particularly beautiful. The leaves change colors and it starts to get a little bit cooler. And who doesn’t love apple picking?
I love sushi. It’s something I didn’t try until after college, but I’m glad I finally did. I feel like whenever I have sushi, I’m always trying something new. Most of the time I don’t really know what I’m ordering, so I just go for it!
I recently backpacked for 2 weeks through Germany, Austria, and the Czech Republic. Even though I was traveling alone, I met so many interesting people from all over the world. I realized that most of the time when I think I’m lost, I end up finding the most interesting things that I might have missed if I turned around and didn’t keep going.
There’s nothing better than having a full tank of gas and some good music on in the car. I love heading down to Cape Cod or up to Maine. Even just getting out of the city of Boston and heading to a lake or the ocean can be so good for the soul.
I grew up south of Boston. When I was a kid, I always took the train into the city to visit my dad’s office downtown or to go to Red Sox games at Fenway Park. Now I take that same train in to work every day, and I love my walk from the train station to the Vertex headquarters. It’s a pretty cool feeling walking across the bridge and seeing the purple Vertex logo on top of our buildings. It definitely makes me proud to be able to tell people where I work and what we do.
When I’m not working as a Patient Support Specialist, I love spending time in the outdoors, hiking and camping. I’ve been caught in the rain enough times to learn that when I go on a trip, no matter how short, it’s important to be prepared.
In my role as a Patient Support Specialist, I have been able to carry that idea through to help my patients plan ahead for refills of their Vertex medicine.
At Vertex, the health and well-being of the patients we serve are at the center of everything we do.
Hear from CMO, Dr. Reshma Kewalramani, in her open letter about the COVID-19 global outbreak.
Click "Learn More" to read her letter, and to find where to get more information regarding questions you may have about the COVID-19 global outbreak.