Patient Support Specialists

support special

The Vertex GPS Experience

Personalized support from Vertex GPS starts with our team of Patient Support Specialists. Your dedicated specialist can support you with getting access to your Vertex medicine, educational materials, refill reminders, and more.

The Vertex GPS DifferenceThe Vertex GPS Difference

Meet your Patient Support Specialist

You and your specialist are paired based on the location of your care center.
We also have a team of National Patient Support Specialists who help provide support across the country.

Choose your state

Look for the specialist who speaks Spanish in your state!

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Chelsea

Bilingual Specialist

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Elizabeth

Birmingham, AL

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Edie

Anchorage, AK

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Jaclyn

Anchorage, AK

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Piero

Bilingual Specialist

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Adaeze

Phoenix, AZ

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Dianivette

Bilingual Specialist

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Hayley

Phoenix, AZ

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Brian

Little Rock, AR

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Chelsea

Bilingual Specialist

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Dyniker

Little Rock, AR

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Amanda

Sacramento, CA

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Gabrielle

Los Angeles, CA

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Grace

Sacramento, CA

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Jadil

Bilingual Specialist

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Jessica

San Francisco, CA

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Rebecca

Los Angeles, CA

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Shawn

San Francisco, CA

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Christian

Denver, CO

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Marlee

Denver, CO

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Piero

Bilingual Specialist

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Alisia

New Haven, CT

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Manoushka

New Haven, CT

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Mariela

Bilingual Specialist

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Hannah

Wilmington, DE

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Jen

Wilmington, DE

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Mariela

Bilingual Specialist

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Carly

Orlando, FL

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Cathleen

Tampa, FL

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Kireina

Bilingual Specialist

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Ryan

Orlando, FL

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Kayla

Atlanta, GA

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Mariela

Bilingual Specialist

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Adaeze

Honolulu, HI

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Dianivette

Bilingual Specialist

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Hayley

Honolulu, HI

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Jadil

Bilingual Specialist

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Shilpha

Boise, ID

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Frank

Chicago, IL

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Piero

Bilingual Specialist

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Taylor

Chicago, IL

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Bailey

Indianapolis, IN

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Daniel

Indianapolis, IN

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Katie

Indianapolis, IN

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Maddie

Indianapolis, IN

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Piero

Bilingual Specialist

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Andrea

Des Moines, IA

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Jenna

Des Moines, IA

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Piero

Bilingual Specialist

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Gwen

Kansas City, KS

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Piero

Bilingual Specialist

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Renatta

Kansas City, KS

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Sanaya

Kansas City, KS

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Chelsea

Bilingual Specialist

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Genesis

Louisville, KY

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Joe

Louisville, KY

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Brian

New Orleans, LA

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Dyniker

New Orleans, LA

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Kireina

Bilingual Specialist

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Ali

Portland, ME

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Jacqui

Portland, ME

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Mariela

Bilingual Specialist

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John

Baltimore, MD

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Marc

Baltimore, MD

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Mariela

Bilingual Specialist

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Ali

Springfield, MA

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Jacqui

Springfield, MA

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Karly

Boston, MA

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Laurel

Boston, MA

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Mariela

Bilingual Specialist

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Bailey

Grand Rapids, MI

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Daniel

Grand Rapids, MI

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Piero

Bilingual Specialist

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Ancey

Minneapolis, MN

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Piero

Bilingual Specialist

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Stephanie

Minneapolis, MN

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Chelsea

Bilingual Specialist

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Elizabeth

Jackson, MS

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Kamila

Saint Louis, MO

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Lorne

Saint Louis, MO

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Piero

Bilingual Specialist

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Sanaya

Kansas City, MO

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Edie

Billings, MT

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Jaclyn

Billings, MT

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Piero

Bilingual Specialist

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Andrea

Omaha, NE

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Jenna

Omaha, NE

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Piero

Bilingual Specialist

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Amanda

Las Vegas, NV

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Grace

Las Vegas, NV

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Jadil

Bilingual Specialist

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Ali

Lebanon, NH

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Jacqui

Lebanon, NH

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Mariela

Bilingual Specialist

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Alisia

Morristown, NJ

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Anh

Edison, NJ

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Catherine

Edison, NJ

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Manoushka

Morristown, NJ

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Mariela

Bilingual Specialist

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Adaeze

Albuquerque, NM

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Dianivette

Bilingual Specialist

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Hayley

Albuquerque, NM

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Anh

New York, NY

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Catherine

New York, NY

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Mariela

Bilingual Specialist

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Sebora

Syracuse, NY

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Valerie

Syracuse, NY

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Adriana

Chapel Hill, NC

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Chelsey

Chapel Hill, NC

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Janelin

Charlotte, NC

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Lauren

Charlotte, NC

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Mariela

Bilingual Specialist

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Jadil

Bilingual Specialist

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Shilpha

Fargo, ND

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Ashlene

Akron, OH

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Chelsea

Bilingual Specialist

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Claudette

Akron, OH

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Margarida

Cincinnati, OH

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Mitchell

Cleveland, OH

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Tess

Cincinnati, OH

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Tuany

Cleveland, OH

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Gwen

Oklahoma City, OK

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Piero

Bilingual Specialist

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Renatta

Oklahoma City, OK

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Jadil

Bilingual Specialist

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Shilpha

Portland, OR

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Hannah

Philadelphia, PA

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Hollen

Pittsburgh, PA

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Jen

Philadelphia, PA

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Mariela

Bilingual Specialist

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Sarah

Pittsburgh, PA

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Haley

Charleston, SC

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Mariela

Bilingual Specialist

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Susan

Charleston, SC

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Haley

Knoxville, TN

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Leanne

Nashville, TN

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Mallory

Nashville, TN

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Mariela

Bilingual Specialist

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Susan

Knoxville, TN

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Chelsea

Bilingual Specialist

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Diana

Houston, TX

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Dianivette

Bilingual Specialist

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Lauren

Houston, TX

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Liz

Dallas, TX

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Stephanie

Austin, TX

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Zherui

Dallas, TX

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Christian

Salt Lake City, UT

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Elise

Salt Lake City, UT

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Jadil

Bilingual Specialist

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Ali

Burlington, VT

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Jacqui

Burlington, VT

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Mariela

Bilingual Specialist

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Alyssa

Virginia Beach, VA

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Chelsea

Bilingual Specialist

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Emily

Virginia Beach, VA

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Edie

Seattle, WA

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Jaclyn

Seattle, WA

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Piero

Bilingual Specialist

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Chelsea

Bilingual Specialist

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Genesis

Charleston, WV

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Joe

Charleston, WV

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Lyndsey

Milwaukee, WI

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Piero

Bilingual Specialist

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Ryan

Milwaukee, WI

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John

District of Columbia

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Marc

District of Columbia

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Mariela

Bilingual Specialist

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Karly

Providence, RI

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Laurel

Providence, RI

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Mariela

Bilingual Specialist

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Jadil

Bilingual Specialist

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Shilpha

Pierre, SD

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Jadil

Bilingual Specialist

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Piero

Bilingual Specialist

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Shilpha

Cheyenne, WY

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Cathleen

San Juan, PR

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Kireina

Bilingual Specialist

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Adaeze

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Catherine

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Cathleen

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Elizabeth

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Otis

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Chelsea

Bilingual Specialist

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Dianivette

Bilingual Specialist

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Jadil

Bilingual Specialist

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Kireina

Bilingual Specialist

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Mariela

Bilingual Specialist

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Piero

Bilingual Specialist

Your Patient Support Specialist
is here to help by:

  • copay icon

    Verifying coverage with your insurance company to review your insurance coverage and out-of-pocket costs. He or she can also let you know if you're eligible for certain financial assistance programs.

  • telephone icon

    Connecting with your healthcare provider to discuss your plan's prior authorization (PA) requirements or questions your insurance company has while determining your coverage.

  • cordinate insurance

    Working with your specialty pharmacy to help you coordinate shipments and let you know when it's time to refill your Vertex medicine. See which specialty pharmacies provide Vertex medicines.

  • support icon

    Continuing to support you while you are taking your Vertex medicine by providing educational tools, refill reminders, and other helpful resources.

Stay connected, your way

Connect with your Patient Support Specialist whichever way works best for you.

Phone calls:

Call your Patient Support Specialist at 1-877-752-5933 (press 2) 1-877-752-5933 (press 2) between 8 AM and 8 PM ET Monday through Thursday, and between 8 AM and 7 PM ET on Fridays.

Text messages:

Text with your specialist at 1-877-752-59331-877-752-5933. You can also sign up for text refill reminders for your Vertex medicine.

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E-mails and letters:

You can receive helpful resources and information about your Vertex medicine, such as how to take it, how it works, and more.

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The Vertex GPS Connect app:

Chat with your Patient Support Specialist via convenient in-app messaging.

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