Patient Support Specialists
The Vertex GPS Experience
Personalized support from Vertex GPS starts with our team of Patient Support Specialists. Your dedicated specialist can support you with getting access to your Vertex medicine, educational materials, refill reminders, and more.
Meet your Patient Support Specialist
You and your specialist are paired based on the location of your care center.
We also have a team of National Patient Support Specialists who help provide support across the country.
Choose your state
Look for the specialist who speaks Spanish in your state!
Chelsea
Bilingual Specialist
Elizabeth
Birmingham, AL
Edie
Anchorage, AK
Jessica
Anchorage, AK
Piero
Bilingual Specialist
Adaeze
Phoenix, AZ
Dianivette
Bilingual Specialist
Hayley
Phoenix, AZ
Brian
Little Rock, AR
Chelsea
Bilingual Specialist
Dyniker
Little Rock, AR
Amanda
Sacramento, CA
Ashlene
Sacramento, CA
Gabrielle
Los Angeles, CA
Jadil
Bilingual Specialist
Jessica
San Francisco, CA
Mitchell
San Francisco, CA
Rebecca
Los Angeles, CA
Shawn
San Francisco, CA
Christian
Denver, CO
Jaclyn
Denver, CO
Piero
Bilingual Specialist
Alisia
New Haven, CT
Manoushka
New Haven, CT
Mariela
Bilingual Specialist
Hannah
Wilmington, DE
Jen
Wilmington, DE
Mariela
Bilingual Specialist
Carly
Orlando, FL
Janelin
Tampa, FL
Kireina
Bilingual Specialist
Ryan
Orlando, FL
Kayla
Atlanta, GA
Mariela
Bilingual Specialist
Otis
Atlanta, GA
Adaeze
Honolulu, HI
Dianivette
Bilingual Specialist
Hayley
Honolulu, HI
Jadil
Bilingual Specialist
Shilpa
Boise, ID
Frank
Chicago, IL
Piero
Bilingual Specialist
Taylor
Chicago, IL
Bailey
Indianapolis, IN
Daniel
Indianapolis, IN
Katie
Indianapolis, IN
Maddie
Indianapolis, IN
Piero
Bilingual Specialist
Andrea
Des Moines, IA
Jenna
Des Moines, IA
Piero
Bilingual Specialist
Gwen
Kansas City, KS
Piero
Bilingual Specialist
Renatta
Kansas City, KS
Sanaya
Kansas City, KS
Chelsea
Bilingual Specialist
Genesis
Louisville, KY
Joe
Louisville, KY
Brian
New Orleans, LA
Dyniker
New Orleans, LA
Kireina
Bilingual Specialist
Ali
Portland, ME
Jacqui
Portland, ME
Mariela
Bilingual Specialist
John
Baltimore, MD
Marc
Baltimore, MD
Mariela
Bilingual Specialist
Ali
Springfield, MA
Jacqui
Springfield, MA
Karly
Boston, MA
Laurel
Boston, MA
Mariela
Bilingual Specialist
Bailey
Grand Rapids, MI
Daniel
Grand Rapids, MI
Piero
Bilingual Specialist
Ancey
Minneapolis, MN
Piero
Bilingual Specialist
Stephanie
Minneapolis, MN
Chelsea
Bilingual Specialist
Elizabeth
Jackson, MS
Lorne
Saint Louis, MO
Piero
Bilingual Specialist
Sanaya
Kansas City, MO
Edie
Billings, MT
Jessica
Billings, MT
Piero
Bilingual Specialist
Andrea
Omaha, NE
Jenna
Omaha, NE
Piero
Bilingual Specialist
Amanda
Las Vegas, NV
Ashlene
Las Vegas, NV
Jadil
Bilingual Specialist
Ali
Lebanon, NH
Jacqui
Lebanon, NH
Mariela
Bilingual Specialist
Alisia
Morristown, NJ
Anh
Edison, NJ
Catherine
Edison, NJ
Manoushka
Morristown, NJ
Mariela
Bilingual Specialist
Adaeze
Albuquerque, NM
Dianivette
Bilingual Specialist
Hayley
Albuquerque, NM
Ali
Syracuse, NY
Anh
New York, NY
Catherine
New York, NY
Mariela
Bilingual Specialist
Sebora
Syracuse, NY
Adriana
Chapel Hill, NC
Chelsey
Chapel Hill, NC
Lauren
Charlotte, NC
Mariela
Bilingual Specialist
Jadil
Bilingual Specialist
Shilpa
Fargo, ND
Chelsea
Bilingual Specialist
Claudette
Akron, OH
Margarida
Cincinnati, OH
Mitchell
Cleveland, OH
Tess
Cincinnati, OH
Tuany
Cleveland, OH
Gwen
Oklahoma City, OK
Piero
Bilingual Specialist
Renatta
Oklahoma City, OK
Jadil
Bilingual Specialist
Shilpa
Portland, OR
Hannah
Philadelphia, PA
Hollen
Pittsburgh, PA
Jen
Philadelphia, PA
Mariela
Bilingual Specialist
Sarah
Pittsburgh, PA
Haley
Charleston, SC
Mariela
Bilingual Specialist
Susan
Charleston, SC
Haley
Knoxville, TN
Leanne
Nashville, TN
Mallory
Nashville, TN
Mariela
Bilingual Specialist
Susan
Knoxville, TN
Adaeze
Austin, TX
Chelsea
Bilingual Specialist
Diana
Houston, TX
Dianivette
Bilingual Specialist
Lauren
Houston, TX
Liz
Dallas, TX
Stephanie
Austin, TX
Zherui
Dallas, TX
Christian
Salt Lake City, UT
Elise
Salt Lake City, UT
Jadil
Bilingual Specialist
Ali
Burlington, VT
Jacqui
Burlington, VT
Mariela
Bilingual Specialist
Alyssa
Virginia Beach, VA
Chelsea
Bilingual Specialist
Emily
Virginia Beach, VA
Edie
Seattle, WA
Jessica
Seattle, WA
Piero
Bilingual Specialist
Chelsea
Bilingual Specialist
Genesis
Charleston, WV
Joe
Charleston, WV
Lyndsey
Milwaukee, WI
Piero
Bilingual Specialist
Ryan
Milwaukee, WI
John
District of Columbia
Marc
District of Columbia
Mariela
Bilingual Specialist
Karly
Providence, RI
Laurel
Providence, RI
Mariela
Bilingual Specialist
Jadil
Bilingual Specialist
Shilpa
Pierre, SD
Jadil
Bilingual Specialist
Piero
Bilingual Specialist
Shilpa
Cheyenne, WY
Janelin
San Juan, PR
Kireina
Bilingual Specialist
Adaeze
Catherine
Cathleen
Elizabeth
Otis
Chelsea
Bilingual Specialist
Dianivette
Bilingual Specialist
Jadil
Bilingual Specialist
Kireina
Bilingual Specialist
Mariela
Bilingual Specialist
Piero
Bilingual Specialist
Your Patient Support Specialist
is here to help by:
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Verifying coverage with your insurance company to review your insurance coverage and out-of-pocket costs. He or she can also let you know if you're eligible for certain financial assistance programs.
-
Connecting with your healthcare provider to discuss your plan's prior authorization (PA) requirements or questions your insurance company has while determining your coverage.
-
Working with your specialty pharmacy to help you coordinate shipments and let you know when it's time to refill your Vertex medicine. See which specialty pharmacies provide Vertex medicines.
-
Continuing to support you while you are taking your Vertex medicine by providing educational tools, refill reminders, and other helpful resources.
Stay connected, your way
Connect with your Patient Support Specialist whichever way works best for you.
Phone calls:
Call your Patient Support Specialist at 1-877-752-5933 (press 2) 1-877-752-5933 (press 2) between 8:30 AM and 7 PM ET Monday through Friday.
Text messages:
Text with your specialist at 1-877-752-59331-877-752-5933. You can also sign up for text refill reminders for your Vertex medicine.
E-mails and letters:
You can receive helpful resources and information about your Vertex medicine, such as how to take it, how it works, and more.
The Vertex GPS Connect app:
Chat with your Patient Support Specialist via convenient in-app messaging.
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