Patient Support Specialists
Personalized support from Vertex GPS starts with our team of Patient Support Specialists. Your dedicated specialist can support you with getting access to your Vertex medicine, educational materials, refill reminders, and more.
Verifying coverage with your insurance company to review your insurance coverage and out-of-pocket costs. They can also let you know if you're eligible for certain financial assistance programs.
Connecting with your healthcare provider to discuss your plan's prior authorization (PA) requirements or questions your insurance company has while determining your coverage.
Working with your specialty pharmacy to help you coordinate shipments and let you know when it's time to refill your Vertex medicine. See which specialty pharmacies provide Vertex medicines.
Continuing to support you while you are taking your Vertex medicine by providing educational tools, refill reminders, and other helpful resources.
Meet your Patient Support Specialist
You and your specialist are paired based on the location of your Care Center.
We also have a team of national Patient Support Specialists who help provide support across the country.
If they could have a superpower, most of them would choose:
Teleportation or flying
Their cultures and backgrounds are diverse.
Some of their traditions stem from Africa, France, Italy, Mexico, Portugal, Spain, and Vietnam
Most who have pets have dogs and cats,
but some have birds, turtles, chickens, guinea pigs, and fish
Connect with your Patient Support Specialist whichever way works best for you.
Phone calls:
Call your Patient Support Specialist at 1-877-752-5933 (press 2) between 8:30 AM and 7 PM ET Monday through Friday.
Text messages*:
Text with your specialist at 1-877-752-5933. You can also sign up for text refill reminders for your Vertex medicine.
*Message and data rates may apply.
E-mails and letters:
You can receive helpful resources and information about your Vertex medicine, such as how it was studied, how to take it, and more.
